Shipping policy

Last updated: July 22, 2026

HomeBloom is operated by Beijing Xinchi Zhiyuan Technology Co., Ltd. (“HomeBloom,” “we,” “us,” or “our”). This policy applies to orders placed through shophomebloom.com.

Order processing

Orders normally enter processing after payment is confirmed and are prepared within 1–3 business days, Monday through Friday excluding public holidays. Payment review, address verification, or information we need from you may extend processing time. Processing time is separate from shipping time.

Shipping time

Shipping typically takes 5–10 business days after your order ships. Most orders arrive within this timeframe during normal carrier operations. Peak-season volume, severe weather, carrier service interruptions, and destination-specific conditions may cause delays.

If we are unable to fulfill an order, we may cancel the affected item and return the amount paid for that item through the original payment channel.

Where we ship

We ship only to eligible U.S. street addresses served by the available carrier and product route. We do not ship to Alaska, Hawaii, Puerto Rico, the U.S. Virgin Islands, Guam, American Samoa, the Northern Mariana Islands, or U.S. military addresses using AE or AP location codes.

P.O. Box delivery depends on the product and carrier. If the available service cannot deliver to a P.O. Box, we will request an eligible street address. If one is not provided in time, we may cancel the affected order and return the amount paid through the original payment channel.

Shipping charges, tracking, and split shipments

Available shipping methods and any shipping charge are shown at checkout before payment. When tracking is available, it is sent to the email address used for the order. Items from the same order may arrive in separate packages with separate tracking numbers.

Shipping address and changes

Please review the shipping address carefully before placing your order. To protect orders against fraud and preserve payment-provider protections, we do not change the delivery address after an order is placed.

If you notice an address error, contact xczy-tech@foxmail.com immediately. If the order has not entered processing, we may be able to cancel it so you can place a new order using the correct address, but cancellation is not guaranteed. Once processing has begun, we do not offer address changes, rerouting, or forwarding.

If an incorrect, incomplete, or unsupported address supplied at checkout causes failed delivery, loss, return, or reshipment, the customer is responsible for the resulting loss and reasonable return or reshipping costs, except where the error was caused by HomeBloom or the carrier or applicable law requires otherwise.

Delayed, lost, or delivered-but-missing packages

If tracking stops updating for an unusual period or indicates a possible loss, email us with your order number. We will review the tracking information and, where appropriate, open an investigation with the carrier.

If tracking shows delivery but the package cannot be found, first check the delivery location, household members, neighbors, building staff, and the carrier. A delivered scan does not automatically qualify an order for a refund or replacement; we review the available delivery evidence and investigation result.

Damaged, wrong, or missing items

Visible shipping damage, a wrong item, or a missing item must be reported within 7 calendar days after delivery. Include your order number and clear photos or video of the item, packaging, and shipping label. We may decline a claim when the information provided is insufficient to verify it, except where applicable law requires otherwise.

For an approved claim, HomeBloom may, depending on the circumstances, provide a replacement, reshipment, partial refund, full refund, or another reasonable remedy. Mandatory rights under applicable law are not limited.

Contact

For shipping questions, email xczy-tech@foxmail.com. We normally reply within 2 business days, Monday through Friday excluding public holidays.