Refund policy

Last updated: July 22, 2026

HomeBloom is operated by Beijing Xinchi Zhiyuan Technology Co., Ltd. (“HomeBloom,” “we,” “us,” or “our”). This policy applies to purchases made through shophomebloom.com.

Eligible claims

We review claims for verified shipping damage, product defects, wrong items, missing items, or items that are materially different from the description shown when the order was placed. We also honor remedies that applicable law requires.

We do not accept returns or exchanges because of a change of mind, personal preference, an incorrectly selected product, size, color, or variant, a later price change, or failure to review the product description, dimensions, quantity, compatibility, or use conditions before ordering, except where applicable law requires otherwise.

How to report a problem

Visible shipping damage, wrong items, missing items, and other issues apparent on delivery must be reported within 7 calendar days after delivery. Other claimed defects should be reported promptly after discovery. Email xczy-tech@foxmail.com with your order number, checkout email address, a clear description of the issue, and clear photos or video of the item, packaging, and shipping label.

We may request additional information reasonably needed to verify the claim. We may decline claims that are unsupported, submitted outside an applicable reporting period, caused by misuse or damage after delivery, or otherwise outside this policy, except where applicable law requires otherwise.

Return authorization is required

Do not send any item back unless HomeBloom has first approved the return in writing and provided the designated return address. Our authorized return address may be different from the sender address, fulfillment warehouse, supplier warehouse, or address shown on the original shipping label.

A package sent without written authorization, or sent to any address other than the address designated in our written instructions, is an unauthorized or misdirected return. It will not be accepted, processed, or refunded, except to the extent applicable law requires otherwise. Proof that a carrier delivered a package to an unauthorized address does not establish that HomeBloom received a valid return.

HomeBloom is not responsible for locating, collecting, forwarding, storing, or recovering an unauthorized or misdirected return. The customer is responsible for the related loss, shipping charges, handling charges, and other costs. Packages that are refused, unclaimed, or returned by a carrier are not authorized returns and do not automatically qualify for a refund.

Available remedies and return costs

Do not return an item unless instructed. If we verify a quality or fulfillment issue and require the item to be returned, HomeBloom will cover reasonable authorized return shipping costs. Depending on the verified circumstances, we may provide a replacement, reshipment, partial refund, full refund, or another reasonable remedy, subject to mandatory rights under applicable law.

The same issue cannot be claimed again after an approved replacement, reshipment, or refund has been completed.

Order cancellations

Contact us immediately if you want to cancel an order. We do not guarantee cancellation or changes after an order is placed. Once an order enters processing or shipment, it generally cannot be canceled or changed. If we approve a cancellation, any applicable refund will be returned through the original payment channel.

Refund timing

If a refund is approved, HomeBloom will generally initiate the refund through the original payment channel within 10 business days after completing any required inspection or investigation.

The time for the refund to appear in your account is controlled by the payment provider, bank, or card issuer and may take additional time. HomeBloom does not control their processing or posting time.

Contact

For return or refund questions, email xczy-tech@foxmail.com. We normally reply within 2 business days, Monday through Friday excluding public holidays.