Contact Us
HomeBloom is operated by Beijing Xinchi Zhiyuan Technology Co., Ltd.
Customer support email: xczy-tech@foxmail.com
Our customer service team responds Monday through Friday, excluding public holidays. We normally reply within 2 business days.
Order and delivery support
For help with an order, include your order number, the email address used at checkout, and a clear description of the issue. For a damaged, defective, wrong, or missing item, also include clear photos or video of the item, packaging, and shipping label.
Complaints and escalation
- Email xczy-tech@foxmail.com with the order details and the outcome you are requesting.
- We will review the available order, payment, delivery, and product information and may request additional information reasonably needed to assess the matter.
- Any available remedy is determined under our posted policies and applicable law.
- If you are not satisfied with the first response, reply in the same email thread and request escalation. After receiving the information needed for review, we aim to provide a written status update within 5 business days. This is a progress-update target, not a promise that every case will be finally resolved within that period.
Privacy requests
For privacy questions or requests, use the same email address and include Privacy Request in the subject line.